Teleperformance is the 2009 winner of the Frost & Sullivan EMEA Contact Centre Outsourcing Market Leadership Award. Through its strong product portfolio, diversified client base, excellent financial management and ability to leverage its core strengths, the company has the largest geographic footprint in the industry.
Teleperformance UK employs 3000 people across 8 sites and offers some of the industry’s leading contact centre and multi lingual technical support solutions. Strong in both the public and private sectors, clients include the Identity & Passport Service, NHS Blood & Transplant, Sainsbury’s Supermarkets and Sun Microsystems.
Teleperformance UK is part of the EMEA group offering which in total operates 34,000 computerised workstations, with more than 37,000 employees across 144 contact centres in 30 countries and conducts programmes in more than 66 different languages and dialects.
Frost & Sullivan stated the company's business activity in Europe remained solid throughout 2008 and was particularly strong in the UK. In 2008, Teleperformance was the only company among Tier 1 outsourcing companies to show such strong sales growth with high and improving profitability.
“With 55 per cent of its revenues generated in Europe, 39 per cent in NAFTA regions and 6 per cent in the rest of the world, Teleperformance has a much more diversified mix than any of its competitors,” says Frost & Sullivan Strategic Analyst Michael DeSalles. “To its credit, roughly 60 per cent of Teleperformance’s revenues are derived from customers operating in less cyclical industries, such as telecoms, internet and public services.”
Jeff Smith, CEO and Chairman of Teleperformance UK comments “It has been a good year for us and we have remained in a strong position with a diverse client base. To be recognised as the leading outsource company in Europe is a great acknowledgement of our efforts to be the very best at what we do.”
The Frost & Sullivan 'Excellence in Best Practices Awards' recognise those companies whose diligence, perseverance and dedication have enabled them to excel in the increasingly competitive global marketplace. At a time of severe global recession, the award winners have devised strategies to stay on top of their markets and realise competitive excellence. The awards acknowledge best practices and leadership skills that have blazed new trails and set higher standards across a range of diverse markets.
Notes for editors;
• Photo attached of Jeff Smith, Chairman and CEO of Teleperformance UK accepting the Frost & Sullivan Award. L – R Georges-Eric Lagrange, EMEA Head of Business Development at Teleperformance and Gary Jeffrey, Partner & Director of UK Operations at Frost & Sullivan
• Teleperformance UK is part of the world’s leading provider of outsourced CRM and contact centre services, Teleperformance Group For more information visit www.teleperformance.co.uk or www.teleperformance.com
• For media enquiries please contact Tina Stanley, Tina Stanley & Associates, Tel/fax +44 (0)1491 410250 or email tina@tinastanleyassoc.com
- Tina Stanley 08-10-2009
Teleperformance UK employs 3000 people across 8 sites and offers some of the industry’s leading contact centre and multi lingual technical support solutions. Strong in both the public and private sectors, clients include the Identity & Passport Service, NHS Blood & Transplant, Sainsbury’s Supermarkets and Sun Microsystems.
Teleperformance UK is part of the EMEA group offering which in total operates 34,000 computerised workstations, with more than 37,000 employees across 144 contact centres in 30 countries and conducts programmes in more than 66 different languages and dialects.
Frost & Sullivan stated the company's business activity in Europe remained solid throughout 2008 and was particularly strong in the UK. In 2008, Teleperformance was the only company among Tier 1 outsourcing companies to show such strong sales growth with high and improving profitability.
“With 55 per cent of its revenues generated in Europe, 39 per cent in NAFTA regions and 6 per cent in the rest of the world, Teleperformance has a much more diversified mix than any of its competitors,” says Frost & Sullivan Strategic Analyst Michael DeSalles. “To its credit, roughly 60 per cent of Teleperformance’s revenues are derived from customers operating in less cyclical industries, such as telecoms, internet and public services.”
Jeff Smith, CEO and Chairman of Teleperformance UK comments “It has been a good year for us and we have remained in a strong position with a diverse client base. To be recognised as the leading outsource company in Europe is a great acknowledgement of our efforts to be the very best at what we do.”
The Frost & Sullivan 'Excellence in Best Practices Awards' recognise those companies whose diligence, perseverance and dedication have enabled them to excel in the increasingly competitive global marketplace. At a time of severe global recession, the award winners have devised strategies to stay on top of their markets and realise competitive excellence. The awards acknowledge best practices and leadership skills that have blazed new trails and set higher standards across a range of diverse markets.
Notes for editors;
• Photo attached of Jeff Smith, Chairman and CEO of Teleperformance UK accepting the Frost & Sullivan Award. L – R Georges-Eric Lagrange, EMEA Head of Business Development at Teleperformance and Gary Jeffrey, Partner & Director of UK Operations at Frost & Sullivan
• Teleperformance UK is part of the world’s leading provider of outsourced CRM and contact centre services, Teleperformance Group For more information visit www.teleperformance.co.uk or www.teleperformance.com
• For media enquiries please contact Tina Stanley, Tina Stanley & Associates, Tel/fax +44 (0)1491 410250 or email tina@tinastanleyassoc.com
- Tina Stanley 08-10-2009